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How we protect your account and your data

Our legal structure is built around keeping your account, deposits and personal information secure.

Account security verified at loginPayment data encrypted end-to-endYour data rights respected always
q288 How we protect your account and your data
REACH US DIRECTLY

How to contact us about legal matters

Team online

Email support

Send legal questions or account disputes to our support inbox. We respond to data-access requests and policy clarifications within two business days. Include your account number and a clear description of your concern.

Live chat during lobby hours

Chat with our team Monday to Friday, 09:00–21:00 Indonesia time. We can clarify payment terms, explain data handling, or walk you through account changes in real time.

Account settings panel

Update your personal details, manage payment methods or request data export directly from your account dashboard. Changes take effect immediately and confirmation is sent to your registered email.

SECURITY AND COMPLIANCE

How we handle your trust

Encrypted payment handling

All DANA, OVO, GoPay and QRIS transactions run through secure channels. Your payment details are never stored on our servers — they're verified and cleared by the payment provider in real time.

Data retention and deletion

We keep your account data for as long as your account is active, plus two years after closure for legal compliance. You can request data deletion where local law permits; some records are retained for fraud prevention.

Cookie and tracking policy

We use cookies to remember your login, your game preferences and your payment method selection. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Account verification process

When you deposit or withdraw, we verify your identity using your registered email and phone number. Large withdrawals may require additional verification to prevent fraud and comply with local regulations.

Your right to access your data

Contact our support team with your account email to request a copy of all personal data we hold. We deliver it in plain-text format within five business days at no cost to you.

Dispute resolution and escalation

Payment disputes or account access issues are handled first by our support team. If unresolved within ten days, you can escalate to our compliance officer via email for final review.

Your legal questions answered

Your account closes immediately. We keep your transaction history and personal data for two years for legal and fraud-prevention purposes, then delete it. You can request earlier deletion where local law permits by contacting our support team with your account email.

Yes. Log into your account and update your email, phone number or address in Settings. For full data deletion or correction, contact our support team. We process changes within one business day and send confirmation to your registered email.

Payment details are sent directly to the payment provider's secure servers; we never store them. Every transaction is encrypted and verified. If you notice unauthorized activity, contact us immediately and we'll freeze your account pending investigation.

We may suspend or close your account if you breach our terms, attempt fraud, or violate local law. You'll receive notice at your registered email with the reason. You have seven days to appeal or request withdrawal of funds in your account.

We retain your account data and transaction records for two years after account closure for legal compliance and fraud prevention. Deposit and withdrawal receipts are kept for seven years to meet regulatory requirements. You can access your transaction history anytime from your account dashboard.

We never share your personal data with third parties except to payment providers (DANA, OVO, GoPay, QRIS) to process your transactions, or where local law requires it. You can request a list of all third parties that access your data by contacting our support team.

Email our support team from your registered account email with the subject 'Data Access Request'. Include your account number. We'll send a complete copy of your personal information in plain-text format within five business days at no cost.