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Our Terms Shape How Your Account Works

When you open an account with q288, you're agreeing to the rules that keep your wallet, your games, and your withdrawals running smoothly.

Account age & verification rulesDeposit and withdrawal limitsLive table and slot-room access
q288 Our Terms Shape How Your Account Works
GET HELP FAST

How to Reach Us About Your Account

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds during Indonesia business hours (09:00–21:00 WIB Monday to Sunday) and handles term questions, account blocks, and verification requests in real time.

Email Support

Send your question to [email protected] with your account email and a clear description. We reply within 24 hours. Use this for formal requests like account closure, data access, or withdrawal disputes.

In-Lobby Help Centre

Browse our FAQ section inside the account menu. It covers common term questions, payment hold reasons, verification delays, and withdrawal reversals. Search by keyword to find answers without waiting for the team.

SECURITY & DATA HANDLING

How We Protect Your Account and Information

Account Verification

When you open an account, we verify your identity and payment method to prevent fraud and money-laundering. Verification usually takes 10–30 minutes; blocked attempts receive an in-app explanation so you know what to resubmit.

Data Encryption

All deposits, withdrawals, and account activity are encrypted end-to-end using TLS 1.3. Your payment details and personal information are never stored in plain text. We use separate, isolated servers for wallet and login data.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to prevent fraud. No third-party tracking cookies are placed on your device. You can review and manage cookie settings in your account privacy panel at any time.

Withdrawal Verification

Before any withdrawal to DANA, OVO, GoPay or QRIS leaves our system, we verify the account holder matches your registered name. Mismatches or high-value transfers may trigger a manual review, which adds 1–4 hours but protects your funds.

Data Retention

We keep transaction logs, account activity, and chat records for seven years to comply with Indonesian financial regulations. Personal data (name, email, phone) is deleted 90 days after account closure, unless a dispute is active.

Account Closure and Data Access

Request account closure or a full data export (GDPR-style report) via live chat or email. Both requests are processed within 48 hours. Closure is immediate; data export includes all your activity, messages, and payment history.

Frequently Asked About Our Terms

Account misuse (including funding from another person's wallet) triggers an immediate suspension and forfeiture of any balance in that account. We report repeated violations to financial authorities. You can appeal via email within 30 days, but reinstatement is rare unless the breach was accidental.

You can request account closure anytime via live chat or email. We'll freeze the account within one hour and transfer any remaining balance to your registered withdrawal method. No penalty applies. If you close during an active withdrawal, we wait for it to complete before closing.

Daily Deposit references are 50,000,000 IDR per account. Withdrawal limits depend on your verification tier: tier one (basic ID) allows up to 10,000,000 IDR daily; tier two (ID plus phone verification) allows up to 50,000,000 IDR. Contact support to upgrade your tier.

Reversals occur when the recipient account name doesn't match your registered identity, or if the receiving bank flags the transfer as suspicious. We notify you in-app with the reason. Most holds clear within 24 hours once re-verified. Reply in the notification to resubmit proof.

Bonuses are governed by their individual terms, posted in the promo section when you open your account. Most carry a betting requirement (e.g., play the bonus amount 5x before withdrawal). If you close your account or violate terms, any unclaimed bonus is forfeited with no refund.

Account access depends on local law. We support players in Indonesia. If you travel outside Indonesia, access may be restricted; your account will be automatically paused if our system detects your location has changed. Contact support to confirm eligibility if you're unsure.

Email [email protected] with the subject 'Data Access Request' and your account email. We compile your full transaction history, chat logs, and personal details into a downloadable file within 48 hours. The export is encrypted and sent via a secure link that expires after 72 hours.